Refund policy
Easy shopping, simple returns - that's our promise. we're committed to making your shopping experience as seamless and worry-fee as possible. We understand that there may be times when a purchase may not meet your expectations or your needs might change. When that happens, we make completing a return simple and convenient.
Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition. For eligible items, you can enjoy free returns at many locations near you. For information on an item's return eligibility, please check the product detail page before placing your order. After placing an order, you can find relevant information on an item's return eligibility in your Order History.
Return Window
Most items sold can be returned within 30 days of delivery - some exceptions include:
Customized products made specifically for you
Redeemable products
Additionally, products listed as "Final Sale" are non-returnable and non-refundable, including specific discounted items, and items sold in the store that are $5 and less.
In the unlikely event that a non-returnable/Final Sale item arrives damaged, defective, or materially different from what was ordered, please contact Customer Service.
Refund Timeline
A refund will be provided after we process your returned item at our seller facilities. It can take up to 30 days for us to receive and process your return. In certain circumstances refund time frames may be longer.
Return shipping
Return shipping costs are borne by the user.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yangxin942@gmail.com.